TRANSFER AGREEMENT AND DISCLOSURE
This Electronic Funds Transfer Agreement is the contract
which covers your and our rights and responsibilities concerning the electronic
funds transfer (EFT) services offered to you by Oklahoma Community Credit Union
(“Credit Union”). In this Agreement, the words “you” and “yours” mean those who
sign the application or account card as applicants, joint owners, or any
authorized users. The words “we,” “us,” and “our” mean the Credit Union. The
word “account” means any one or more savings and checking accounts you have
with the Credit Union. Electronic funds transfers are electronically initiated
transfers of money from your account through the electronic funds transfer
services described below. By signing an application or account card for EFT
services, signing your Card, or using any service, each of you, jointly and
severally, agree to the terms and conditions in this Agreement and any
amendments for the EFT services offered.
EFT Services. If approved, you may conduct any one or more of the
EFT services offered by the
ATM Card. If approved, you may use your Card and PIN (Personal
Identification Number) in Oklahoma Community Credit Union ATMs, TransFund
Networks, and such other machines or facilities as the Credit Union may
designate. At the present time, you may use your Card to:
Make deposits to your savings and
checking accounts within the state of Oklahoma.
Withdraw and transfer funds from
your savings and checking accounts.
Obtain balance information for
your savings and checking accounts.
following limitations on the frequency and amount of ATM transactions may
There is no limit on the number of
cash withdrawals you may make in any one day, however, you may only withdraw up
to a maximum of $500 in any one day, as long as the balance of your account
You may transfer up to the
available balance in your account at the time of the transfer.
See the Funds Availability Policy section
for transfer limitations that may apply to these transactions.
Because of the servicing schedule
and processing time required in ATM operations, there may be a delay between
the time a deposit (either cash or check) is made and when it will be available
VISA Check Card. You may use your Card to purchase goods and services from
participating merchants. You agree that you will not use your Card for any
transaction that is illegal under applicable federal, state, or local law.
Funds to cover your Card purchases will be deducted from your checking account.
If the balance in your account is not sufficient to pay the transaction amount,
the Credit Union will pay the amount and treat the transaction as a request to
transfer funds from other deposit accounts, approved overdraft protection
accounts, or loan accounts that you have established with the Credit Union. If
you initiate a transaction that overdraws your Account, you agree to make
immediate payment of any overdrafts together with any service charges to the
Credit Union. In the event of repeated overdrafts, the Credit Union may
terminate all services under this Agreement. You may use your Card and PIN in Oklahoma
Community Credit Union ATMs, TransFund Networks, and such other machines or
facilities as the Credit Union may designate. At the present time, you may also
use your Card to:
l Make deposits to
your savings and checking accounts within the State of Oklahoma.
l Withdraw and
transfer funds from your savings and checking accounts.
l Obtain balance
information for your savings and checking accounts.
l Make POS
transactions with your card and PIN to purchase goods and services.
The following limitations on the frequency and amount of VISA Check Card
transactions may apply:
l There is no
limit on the number of cash withdrawals you may make in any one day, however,
only withdraw up to a maximum of $500 in any one day, as long as the
balance of your account stays
l You may transfer up to the available balance in your
account at the time of transfer.
l See the Funds Availability Policy section for transfer
limitations that may apply to these transactions.
l There is no limit on the number of POS transactions or
purchases you can make in any one day,
however, you may only withdraw up to a maximum of $750 in any one day, as
long as the balance of
your account stays positive.
Electronic Check Conversion
& Electronic Returned Fees. If
you pay for something with a check, you may authorize a merchant or other payee
to make a one-time electronic payment from your checking account using
information from your check to: (1) pay for purchases or (2) pay your bills.
When your check is used to initiate an electronic funds transfer in this way, you
authorize the funds to be debited from your account as soon as the same day,
and your check may not be returned to you. You also authorize a one-time
electronic funds transfer to a pay a Returned Check/EFT fee or Non-sufficient
Funds fee if you have insufficient funds.
i. l Direct Deposit. Upon instruction of (i) your employer, or (ii) the
Treasury Department, or (iii) other financial institutions, Oklahoma Community
Credit Union will accept direct deposits of your paycheck or other federal
recurring payments, such as Social Security, to your savings or checking
ii. l Preauthorized Debits. Upon instruction, we will pay certain recurring
transactions from your savings or checking account.
See the Funds Availability Policy section
for transfer limitations that may apply to these transactions.
Stop Payment Rights. If you have
arranged in advance to make electronic fund transfers out of your account(s)
for money you owe others, you may stop payment of preauthorized transfers from
your account. You must notify us orally or in writing at any time up to three
(3) business days before the scheduled date of the transfer. We may require
written confirmation of the stop payment order to be made with fourteen (14)
days of any oral notification. If we do not receive the written confirmation,
the oral stop payment order shall cease to be binding fourteen (14) days after
it has been made. A stop payment request for preauthorized Electronic Funds
Transfers will apply to all subsequent transfers, unless you withdraw the
Notice of Varying Amounts. If
these regular payments vary in amount, the person you are going to pay is
required to tell you ten (10) days before each payment when it will be made and
how much it will be. You may choose instead to get this notice only when the
payment would differ by more than a certain amount from the previous payment or
when the amount would fall outside certain limits you set.
Liability for Failure to Stop
Payment of Preauthorized Transfers. If you order us to stop payment of a
preauthorized transfer three (3) business days or more before the transfer is
scheduled, and we do not do so, we will be liable for your losses or damages.
Online Banking – Online Account
Access. If we approve online banking for
your accounts, a separate password will be assigned to you. You must use your
password along with your account number to access your accounts. At the present
time, you may use the Credit Union’s online banking online account access
l Withdraw funds from your savings and checking
l Transfer funds from your savings and checking
l Obtain balance information from your savings and
l Make loan
payments from your savings and checking accounts.
l Access your Line of Credit account.
l Determine if a particular item has cleared (view
l Obtain tax information on amounts earned on savings
and checking accounts or interest paid
on loan accounts.
l Verify the last date and amount of your payroll
l Apply for a loan or make advances on an open line of
l View electronic statements (E-statements) and check
l Access your free bill payment service (E-Payer).
l Choose a new login ID and password.
l Send messages to the Credit Union or establish alerts
from your account to your email address.
Your accounts can be accessed under the online banking service via personal
computer at www.okcommunitycu.com. The Credit Union’s online banking service
will be available for your convenience twenty-four (24) hours per day. This
service may be interrupted for a short time each day for data processing. We
reserve the right to refuse any transaction which would draw upon insufficient
funds, exceed a credit limit, lower an account below a required balance, or
otherwise require us to increase our required reserve on the account. All checks
are payable to you as a primary member and will be mailed to your address of
record. We may set other limits on the amount of any transaction, and you will
be notified of those limits. We may refuse to honor any transaction for which
you do not have sufficient available verified funds. The service will
discontinue if no transaction is entered after numerous unsuccessful attempts
to enter a transaction, and there may be limits on the duration of each access.
We will process bill payment transfer requests only to those creditors the
Credit Union has designated in the User Instructions and such creditors as you
authorize and for whom the Credit Union has the proper vendor code number. We
will not process any bill payment transfer if the required transaction
information is incomplete.
We will withdraw the designated funds from your checking account for bill
payment transfer by the designated cut-off time on the date you schedule for
payment. We will process your bill payment transfer within a designated number
of days before the date you schedule for payment. You must allow sufficient
time for vendors to process your payment after they receive a transfer from us.
Please leave as much time as though you were sending your payment by mail. We
cannot guarantee the time that any payment will be credited to your account by
l There is no limit to the number of inquiries,
transfers, payments or withdrawal requests you may make
in any one day, as long as the balance of your account remains positive.
l See the Funds Availability Policy section for
transfers limitations that may apply to these transactions.
Transfer Limitations. For all savings, Christmas Club, Money Market and IRA
accounts you may make no more than six (6) preauthorized, automatic, computer
or telephone transfers and withdrawals from your account to another account of
yours or to a third party in any month by means of a preauthorized, automatic
or internet transfer, by telephonic order or instruction, or by check, draft,
debit card or similar order. If you exceed these limitations, your account may
be subject to a fee or be closed.
Conditions of EFT Services.
Ownership of Cards. Any Card or other device which we supply to you is
our property and must be returned to us, or to any person who we authorize to
act as our agent, or to any person who is authorized to honor the Card,
immediately according to instructions. The Card may be repossessed at any time
at our sole discretion without demand or notice. You cannot transfer your Card
or account to another person.
Honoring the Card. Neither we nor merchants authorized to honor the
Card will be responsible for the failure or refusal to honor the Card or any
other device we supply to you. If a merchant agrees to give you a refund
withdrawal, or adjustments, you agree to accept a credit to your account in
lieu of a cash refund.
Foreign Transactions. VISA Purchases and cash withdrawals made in foreign
countries and foreign currencies will be debited from your account in U.S.
Dollars. The conversion rate to dollars will be determined in accordance with
the operating regulations established by VISA International. Currently the
conversion rate used to determine the transaction amount in U.S. Dollars is
generally either a government-mandated rate or the wholesale rate in effect the
day before the transaction processing date, increased by two percentage points.
The currency conversion rate used on the processing date may differ from the
rate that would have been used on the purchase date or card holder statement
posting date. A service fee will be charged for this currency conversion as
outlined in the Rate and Fee Schedule.
Security of Access Code. You may use one or more access codes with your
electronic funds transfers. The access codes issued to you are for your
security purposes. Any codes issued to you are confidential and should not be
disclosed to third parties or recorded on or with the Card. You are responsible
for safekeeping your access code. You agree not to disclose or otherwise make
your access codes available to anyone not authorized to sign on your accounts.
If you authorize anyone to use your access codes, that authority shall continue
until you specifically revoke such authority by notifying the Credit Union. You
understand that any joint owner you authorize to use an access code may
withdraw or transfer funds from any of your accounts. If you fail to maintain
the security of these access codes and the Credit Union suffers a loss, we may
terminate your EFT Services immediately, without notice.
Joint Accounts. If any of your accounts accessed under this Agreement
are joint accounts, all joint owners, including any authorized users, shall be
bound by this Agreement and, alone and together, shall be responsible for all
EFT transactions to or from any savings, checking or loan account as provided
in this Agreement. Each joint account owner, without the consent of any other
account owner, may, and hereby is authorized to by every other joint account
owner, make any transaction permitted under this Agreement. Each joint account
owner is authorized to act for the other account owners, and the Credit Union
may accept orders and instructions regarding any EFT transaction on any account
from any joint account owner.
Fees and Charges. There are certain fees and charges for electronic
funds transfer services. For a current listing of all applicable fees, see our
current Rate and Fee Schedule that was provided to you at the time you applied
for or requested these electronic services. From time to time, the charges may
be changed. We will notify you of any changes as required by applicable law.
If you use an ATM not operated by us, you may be charged a fee by the ATM
operator and by any national, regional, or local network used in processing the
transaction (and you may be charged a fee for a balance inquiry even if you do
not complete a fund transfer). The ATM surcharge will be debited from your
account if you elect to complete the transaction or continue with the balance
Member Liability. You are responsible for all transactions you
authorize using your EFT services under this Agreement. If you permit someone
else to use an EFT service, your Card or your access code (PIN or password),
you are responsible for any transactions they authorize or conduct on any of
your accounts. If you believe that an EFT has been made without your permission
using information from your check and do not notify us within a timely manner,
you are responsible for any such transactions.
TELL US AT ONCE if you believe your Card and/or access code has been lost or
stolen or your accounts have been accessed without your permission. Telephoning
is the best way of keeping your possible losses down. You could lose all the
money in your account (plus your maximum overdraft line of credit).
You are not liable for an unauthorized debit card transaction that was not
conducted at an ATM if you can demonstrate you exercised reasonable care in
protecting your Card from loss or theft, you have not reported two (2) or more
incidents of unauthorized use in the past twelve (12) months, and your account
is in good standing. Otherwise your liability for an unauthorized debit card
transaction that was not conducted at an ATM will be no more than $50.
For all other EFT transactions involving access devices, including transactions
conducted at ATMs, your liability for unauthorized transactions is determined
as follows: (a) If you tell us within two (2) business days, you can lose no
more than $50 if someone used your Card or access code without your permission.
(b) If you do NOT tell us within two (2) business days after you learn of the
loss or theft of your Card or access code, and we can prove
that we could have stopped someone from using your Card or access code without
your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, including those
made by card, access code or other means, tell us at once. If you do not tell
us within sixty (60) days after the statement was mailed to you, you may not
get back any money lost after the sixty (60) days if we can prove that we could
have stopped someone from making the transfers if you had told us in time. If a
good reason (such as a hospital stay) kept you from telling us, we will extend
the time periods.
If you believe your Card has been lost or stolen or that someone has
transferred or may transfer money from your account without your permission,
call 405.743.3328 or write to Oklahoma Community Credit Union,
311 E. McElroy Road, Stillwater, OK 74075.
Right to Receive Documentation.
Periodic Statements. Transfers and withdrawals made through any ATM or POS
terminal, Debit Card transactions, audio response transactions, preauthorized
EFTs or electronic/PC transactions will be recorded on your periodic statement.
You will be issued a statement monthly unless there is no transaction in a
particular month. In any case, you will be issued a statement quarterly.
Terminal Receipt. You may get a receipt at the time you make any
transaction (except inquiries) involving your account using an ATM, POS
terminal, or Debit Card transaction with a participating merchant.
Direct Deposit. If you have arranged to have a direct deposit made to
your account at least once every sixty (60) days from the same source and you
do not receive a receipt (such as a pay stub), you can find out whether or not
the deposit has been made by calling 405.743.3328 or logging into your online
at www.cuintouch.com. This does not apply to transactions
occurring outside the United States.
Credit Union Liability for
Failure to Make Transfers. If we do
not complete a transfer to or from your account on time or in the correct
amount according to our agreement with you, we may be liable for your losses or
damages. However, we will not be liable for direct or consequential damages in
the following events:
• If, through no fault of ours, there is not enough money in your accounts to
complete the transaction, if any funds
in your accounts necessary to complete the transaction are held as
uncollected funds pursuant to our Funds
Availability Policy, or if the transaction involves a loan request exceeding
your credit limit.
If you used your Card or access code in an incorrect manner.
If the ATM where you are making the transfer does not have enough cash.
If the ATM was not working properly and you knew about the problem when you
started the transaction.
If circumstances beyond our control (such as fire, flood, or power failure)
prevent the transaction.
If the money in your account is subject to legal process or other claim.
If funds in your account are pledged as collateral or frozen because of a
If the error was caused by a system of any participating ATM network.
If the electronic transfer is not completed as a result of your willful or
negligent use of your Card, access code,
or any EFT facility for making such transfers.
If the telephone or computer equipment you use to conduct audio response or
electronic/PC transactions is not
working properly and you knew or should have known about the breakdown when
you started the transaction.
If you have bill payment services, we can only confirm the amount, the
participating merchant, and date of the
bill payment transfer made by the Credit Union. For any other error or
questions you have involving the billing
statement of the participating merchant, you must contact the merchant
directly. We are not responsible for
investigating such errors.
Any other exceptions as established by the Credit Union.
Safety Precautions. The following information is a list of safety
precautions regarding the use of ATMs and Night Deposit Facilities.
• Be aware of your surroundings, particularly at night.
Consider having someone accompany you when the ATM or night deposit facility is
used after dark.
Close the entry door of any ATM facility equipped with a door.
If another person is uncomfortably close to you at the time of your
transaction, ask the person to step back
before you complete your transaction.
If it is after the regular hours of the financial institution and you are using
an ATM, do not permit entrance to any
person you do not know.
Refrain from displaying your cash at the ATM or night deposit facility. As soon
as your transaction is completed,
place your money in your purse or wallet. Count the cash later in the safety
of your car or home.
If you notice anything suspicious at the ATM or night deposit facility,
consider using another ATM or night
deposit facility or coming back later.
If you are in the middle of a transaction and you notice something suspicious,
cancel the transaction, take your
Card or deposit envelope, and leave.
If you are followed after making a transaction, go to the nearest public area
where people are located.
Do not write your PIN or access code on your ATM or Debit Card.
Report all crimes to law enforcement officials immediately.
If emergency assistance is needed, call the police from the nearest available
Billing Errors. In case of errors or questions about electronic funds
transfers from your savings or checking accounts, or if you need more
information about a transfer on your statement or receipt, call us at
405.743.3328 or send us a written notice at Oklahoma Community Credit Union,
311 E. McElroy Rd., Stillwater OK 74075 as soon as you can.
• Tell us your name and account number (if any).
Describe the electronic transfer you are unsure about, and explain as clearly
as you can why you
believe the Credit Union made an error or why you need more information.
Tell us the dollar amount of the suspected error.
you tell us verbally, we may require that you send us your complaint or
question in writing within ten (10) business days.
will determine whether an error occurred within ten (10)* business days after
we hear from you and will correct any error promptly. If we need more time,
however, we may take up to forty-five (45)** days to investigate your complaint
or question. If we decide to do this, we will credit your account within ten (10)* business days for the amount
you think is in error, so that you will have the use of the money during the
time it takes us to complete our investigation. If we ask you to put your
compliant or question in writing and we do not receive it within ten (10)
business days, we may not credit your account.
will tell you the results within three (3) business days of completing our
investigation. If we decide there was no error, we will send you a written
explanation. You may ask for copies of the documents we used in our
*If you give notice of an error within thirty (30) days after you make
the first deposit to your account, we will have twenty (20) business days
instead of ten (10) business days.
**If you give us notice of an error within thirty (30) days after you
make the first deposit to your account, notice of an error involving a POS
transaction, or notice of an error involving a transaction initiated outside of
the U.S., its possessions, and territories, we will have ninety (90) days
instead of forty-five (45) days to investigate.
10. Termination of EFT Services. You may terminate this Agreement or any EFT service
under this Agreement at any time by notifying us in writing and stopping your
use of your Card and any access code. You must return all Cards to the Credit
Union. You also agree to notify any participating merchants that authority to
make bill payment transfers has been revoked. We may also terminate this Agreement
at any time by notifying you orally or in writing. If we terminate this
Agreement, we may notify any participating merchants making preauthorized
debits or credits to any of your accounts that this Agreement has been
terminated and that we will not accept any further preauthorized transaction
instructions. We may also program our computer not to accept your Card or
access code for any EFT service. Whether you or the Credit Union terminates
this Agreement, the termination shall not affect your obligations under this
Agreement for any EFTs made prior to termination.
11. Governing Law.
This Agreement is governed by the Bylaws of the Credit Union, federal laws and
regulations, the laws and regulations of the state of Oklahoma and local
clearinghouse rules, as amended from time to time. Any disputes regarding this
Agreement shall be subject to the jurisdiction of the court of Payne County.
You are liable to the Credit Union for any loss, cost or expenses we incur
resulting from your failure to follow this Agreement. You authorize us to
deduct any such loss, costs or expenses from your account without prior notice
to you If we bring legal action to collect any amount due under or to enforce
this Agreement, we shall be entitled, subject to applicable law to payment of
reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy
proceedings, and any post-judgement collection actions.
13. Business Days.
For purposes of these disclosures, our business days are Monday through Friday,
14. Confidentiality. We will disclose information to third parties about your account or
the transfers you make:
Where it is necessary for
completing transfers, or
In order to verify the existence
and condition of your account for a third party,
such as a credit bureau or merchant, or
In order to comply with government
agency or court orders, or
If you give us written permission.