If you have more than one account at the Credit Union, you should enroll with your primary personal account. On the new platform rolled out on Oct. 7th, you should see all of your linked accounts with only one login. (You may have received several emails or U.S. mailed letters regarding your accounts. Of these communications you may select your primary account and input that information, using your full primary account number. Be sure to follow the digit entering instructions.)

This is a security feature. During the early phases of our digital banking transition, we are ensuring we have the most up-to-date contact information and account verifying security features in place. The security of your financial data is the credit union’s priority.

If one of the phone numbers or emails is correct, use that to verify your contact info. If none of the contact info is correct please contact us 405.743.3328 and we can update it for you.

You received a “Pending Review” message because something you entered did not match our records. This is a security feature. You will simply wait for us to contact you. We will be able to fix the issue on the back-end of our systems, then we will email you when your enrollment is ready to try again. You may also call us at 405.743.3328, however, remember during the early days of our transition to the new platform, week of Oct. 7th, you may experience longer than normal call-in wait times.

You will need your full account number. The Primary Member’s Date of Birth and Social Security Number to enroll.

You will need to enter your full account number before the dash for enrollment. To determine your full account number, find a previous statement (or view your paper statement). Your account number will be at the bottom in the left corner of your statement. Remember, when enrolling, you will enter ONLY the digits before the dash. DO NOT ENTER the DASH or the number after the dash. If you look at a paper check you can find your account number there too, however, you MUST exclude any leading zeros and omit the last number on the account number line on a paper check. Great examples are found at https://www.okcommunitycu.com/digitalbanking/.

If you tried to enroll and you received a message of “Unsuccessful Enrollment,” simply call our Contact Center at 405.743.3328 and they can assist you with enrolling for the digital banking. Note: You may experience longer than normal wait call-in times during the early days of our transition to the new platform.

Yes, you will need to download a new app to use mobile banking and remote deposit check capture. The apps are available in the Apple App Store and on Google Play. The new mobile banking app name is: OK Community CU Mobile. You may need to delete the old app from your mobile devices.

You can enroll at myokcommunitycu.com. You will need your full account number and the birthdate and SSN of the Primary Member to enroll.

Members will experience new options such as external bank account transfers and loan payments among many other features made easier to use. The new platform allows for future integration opportunities.

Due to the fact that the Credit Union is switching it’s digital banking services to a new platform, the old logins and passwords will not convert over to the new system. For your security and you’re ability to continue using online and mobile banking, we need you to enroll into the new digital banking platform.

You can enroll now. If you are an active online banking user, you will have received an email or physical-U.S. letter in the mail with new digital banking enrollment information to help you enroll successfully.

Additional details regarding the transition were emailed to active online banking users.