When will you tell me more about the transition process?
Penny Holt2024-10-07T21:33:29-05:00Additional details regarding the transition were emailed to active online banking users.
I got a “Enrollment Unsuccessful” message, what now?
Penny Holt2024-10-07T21:24:15-05:00If you tried to enroll and you received a message of "Unsuccessful Enrollment," simply call our Contact Center at 405.743.3328 and they can assist you with enrolling for the digital banking. Note: You may experience longer than normal wait call-in times during the early days of our transition to the new platform. [...]
Will I need to download a new app after enrolling?
Penny Holt2024-10-07T21:36:05-05:00Yes, you will need to download a new app to use mobile banking and remote deposit check capture. The apps are available in the Apple App Store and on Google Play. The new mobile banking app name is: OK Community CU Mobile. You may need to delete the old app from your mobile devices. [...]
Where do I go to enroll?
Penny Holt2024-10-07T12:16:09-05:00You can enroll at myokcommunitycu.com. You will need your full account number and the birthdate and SSN of the Primary Member to enroll.
Why are you changing my online banking?
Penny Holt2024-04-10T13:56:07-05:00Members will experience new options such as external bank account transfers and loan payments among many other features made easier to use. The new platform allows for future integration opportunities.
I received multiple emails as I have multiple accounts. Which account should I enroll?
Penny Holt2024-10-07T21:43:53-05:00If you have more than one account at the Credit Union, you should enroll with your primary personal account. On the new platform rolled out on Oct. 7th, you should see all of your linked accounts with only one login. (You may have received several emails or U.S. mailed letters regarding your accounts. Of [...]
Why do I need to enroll when I’ve been using online banking for years?
Penny Holt2024-10-07T21:46:33-05:00Due to the fact that the Credit Union is switching it's digital banking services to a new platform, the old logins and passwords will not convert over to the new system. For your security and you're ability to continue using online and mobile banking, we need you to enroll into the new digital banking [...]
When I enroll in the new system, can I use the same username & password I used on the old online banking system?
rclemens@okcommunitycu.com2024-10-07T21:49:55-05:00Yes, you may enroll in the new digital banking with the login and password you have been using AS LONG as your username and password fit the new system's requirements and are not already in use by another Member. When you try to enroll with your familiar online banking credentials, the system will tell [...]
What are the requirements for my username?
rclemens@okcommunitycu.com2024-02-13T16:51:46-06:00Minimum of six characters Cannot be all numbers May contain the characters @$*_-=.!~ Must not already be in use
What are the requirements for my password?
rclemens@okcommunitycu.com2024-02-13T17:01:00-06:00Minimum of 8 characters Minimum of 2 letters Minimum of 1 uppercase letter Minimum of 1 lowercase letter Minimum of 1 number Minimum of 1 special character