Pre-enrollment

Digital Banking Pre-Enrollment FAQ

It’s asking me to verify my contact info, after I pre-enrolled, Why?

2024-04-10T15:56:36-05:00

This is a security feature. During the early phases of our digital banking transition, we are ensuring we have the most up-to-date contact information and account verifying security features in place. The security of your financial data is the credit union's priority.

It’s asking me to verify my contact info, after I pre-enrolled, Why?2024-04-10T15:56:36-05:00

I got a “Pending Review” message when pre-enrolling. What now?

2024-04-10T15:51:24-05:00

You received a "Pending Review" message because something you entered did not match our records. This is a security feature. You will simply wait for us to contact you. We will be able to fix the issue on the back-end of our systems, then we will email you when your pre-enrollment is ready to [...]

I got a “Pending Review” message when pre-enrolling. What now?2024-04-10T15:51:24-05:00

I do not know my full account number. Where do I find it?

2024-04-10T14:26:41-05:00

You will need to enter your full account number before the dash for pre-enrollment. To determine your full account number, go to y our current online banking and open a statement (or view your paper statement). Your account number will be at the bottom in the left corner of your statement. Remember, when pre-enrolling, [...]

I do not know my full account number. Where do I find it?2024-04-10T14:26:41-05:00

When will you tell me more about the transition process?

2024-04-10T16:03:49-05:00

There will be additional details we will tell you about concerning the transition, such what steps you may need to take on bill pay, customization of your screens and other new features to take advantage of.  When we are less than 2 weeks out from the "Go Live Date" we will communicate these details [...]

When will you tell me more about the transition process?2024-04-10T16:03:49-05:00

Will I need to download a new app after pre-enrolling?

2024-04-10T14:03:39-05:00

The new app will not be ready for downloading until our "Go Live Date" this Summer. Continue using the current mobile app and those credentials until we notify you the new online banking and mobile banking systems are live. Notifications will be via email and social media posts.

Will I need to download a new app after pre-enrolling?2024-04-10T14:03:39-05:00

Where do I go to pre-enroll?

2024-04-10T13:58:44-05:00

You can pre-enroll at myokcommunitycu.com. You will need your full account number and the birthdate and SSN of the Primary Member to pre-enroll.

Where do I go to pre-enroll?2024-04-10T13:58:44-05:00

Why are you changing my online banking?

2024-04-10T13:56:07-05:00

Members will experience new options such as external bank account transfers and loan payments among many other features made easier to use. The new platform allows for future integration opportunities.

Why are you changing my online banking?2024-04-10T13:56:07-05:00
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