<div class="fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"> Oklahoma Community Credit Union wants to give its members the best protection with their debit cards. We offer fraud protection to all of our members debit cards. If SecureLOCK detects fraud on your debit card, they will freeze your debit card and call you to communicate the issue. If you miss their call, you can contact SecurLOCK (aka: Falcon) after hours at 855.961.1602.

Debit Card Fraud

Fraud can occur on your account when your card information has been lost or stolen. If you have unauthorized transactions on your account, please complete the following steps:

File a police report in the city where the unauthorized transaction occurred. Keep this information accessible, as it is used to process unauthorized transactions.
Contact the company or merchant that processed the transaction. Keep detailed invoices or receipts for the transaction and any notes regarding your conversation, including the date and time of contact, the name of the person you spoke with, and whether the transactions were processed on the phone, in-person or online.
If after operating hours, please use the following phone number to report the transaction immediately.
- Debit Card Fraud: call 888.263.3370

You have 60 days to notify us of a fraudulent transaction on your statement and provide the necessary information regarding the transaction. After this time, we cannot guarantee that you will receive credit for the unauthorized transaction.

Credit Card Fraud

If you have unauthorized transactions on your checking or savings account (using your routing number and account number), please complete the following steps:

File a police report in the city where the unauthorized transaction occurred. Keep this information accessible, as it is used to process unauthorized transactions.
Contact the company or merchant that put the transaction through. Keep detailed notes regarding your conversation, including the date and time of contact, the name of the person you spoke with, and if the transactions were processed on the phone, in-person or online.
Visit an Oklahoma Community Credit Union branch to complete an Affidavit of Unauthorized Entry.

Unauthorized Transactions on Checking/Savings

If you have unauthorized transactions on your checking or savings account (using your routing number and account number), please complete the following steps:

File a police report in the city where the unauthorized transaction occurred. Keep this information accessible, as it is used to process unauthorized transactions.
Contact the company or merchant that put the transaction through. Keep detailed notes regarding your conversation, including the date and time of contact, the name of the person you spoke with, and if the transactions were processed on the phone, in-person or online.
Visit an Oklahoma Community Credit Union branch to complete an Affidavit of Unauthorized Entry.

Lost/Stolen Debit Card

After hours: 888.263.3370

Lost/Stolen Credit Card

24 Hours/7 Days a Week: 888.999.3304

Credit Bureaus

Experian: 888.397.3742
Transunion: 800.680.7289
Equifax: 888.766.0008

Fraud Prevention

Before revealing any personal or financial information, verify who you are dealing with and how that information will be used or shared.
Pay attention to account activity and know your billing cycles.
Only carry the cards or checks that you need.
Shred or properly dispose of documents with sensitive information on them.
Be wary of “too good to be true” deals and unsolicited promotions.
Report any irregularities immediately and do not hesitate.

Fraud FAQ

How do I report a lost or stolen ATM/Debit Card?Penny Holt2021-05-19T11:50:21-05:00

How do I report a lost or stolen ATM/Debit Card?

Call 888.263.3370 to report a lost or stolen Visa Debit Card or ATM Card during our non-business hours. MasterCard credit cards has a different toll-free number to call.

How do I handle a lost credit card or report a dispute?Penny Holt2023-09-28T12:30:08-05:00

How do I handle a lost credit card or report a dispute?

Call 888.999.3304 to report a lost or stolen MasterCard credit card or to begin the dispute process. (This number changed on Sept. 14, 2023 after the conversion to Credit Card Services.)

SecurLOCKrclemens@cuintouch.com2021-05-19T11:49:58-05:00

SecurLOCK

Oklahoma Community Credit Union wants to give its members the best protection with their debit cards. We offer fraud protection to all of our members debit cards. If SecureLOCK detects fraud on your debit card, they will freeze your debit card and call you to communicate the issue. If you miss their call, you can contact SecurLOCK (aka: Falcon) after hours at 855.961.1602.