Fraud can occur on your account when your card information has been lost or stolen. If you have unauthorized transactions on your account, please complete the following steps:
- File a police report in the city where the unauthorized transaction occurred. Keep this information accessible, as it is used to process unauthorized transactions.
- Contact the company or merchant that processed the transaction. Keep detailed invoices or receipts for the transaction and any notes regarding your conversation, including the date and time of contact, the name of the person you spoke with, and whether the transactions were processed on the phone, in-person or online.
- If after operating hours, please use the following phone number to report the transaction immediately.
- Debit Card Fraud: call 888.263.3370
You have 60 days to notify us of a fraudulent transaction on your statement and provide the necessary information regarding the transaction. After this time, we cannot guarantee that you will receive credit for the unauthorized transaction.
If you have unauthorized transactions on your checking or savings account (using your routing number and account number), please complete the following steps:
- File a police report in the city where the unauthorized transaction occurred. Keep this information accessible, as it is used to process unauthorized transactions.
- Contact the company or merchant that put the transaction through. Keep detailed notes regarding your conversation, including the date and time of contact, the name of the person you spoke with, and if the transactions were processed on the phone, in-person or online.
- Visit an Oklahoma Community Credit Union branch to complete an Affidavit of Unauthorized Entry.
You have 60 days to notify us of a fraudulent transaction on your statement and provide the necessary information regarding the transaction. After this time, we cannot guarantee that you will receive credit for the unauthorized transaction.
If you have unauthorized transactions on your checking or savings account (using your routing number and account number), please complete the following steps:
- File a police report in the city where the unauthorized transaction occurred. Keep this information accessible, as it is used to process unauthorized transactions.
- Contact the company or merchant that put the transaction through. Keep detailed notes regarding your conversation, including the date and time of contact, the name of the person you spoke with, and if the transactions were processed on the phone, in-person or online.
- Visit an Oklahoma Community Credit Union branch to complete an Affidavit of Unauthorized Entry.
You have 60 days to notify us of a fraudulent transaction on your statement and provide the necessary information regarding the transaction. After this time, we cannot guarantee that you will receive credit for the unauthorized transaction.
Fraud Prevention
Before revealing any personal or financial information, verify who you are dealing with and how that information will be used or shared.
Pay attention to account activity and know your billing cycles.
Only carry the cards or checks that you need.
Shred or properly dispose of documents with sensitive information on them.
Be wary of “too good to be true” deals and unsolicited promotions.
Report any irregularities immediately and do not hesitate.
Fraud FAQ
Call 888.263.3370 to report a lost or stolen Visa Debit Card or ATM Card during our non-business hours. MasterCard credit cards has a different toll-free number to call.
Call 1.855.436.4208 to report a lost or stolen MasterCard credit card or to begin the process for disputes.
Oklahoma Community Credit Union wants to give its members the best protection with their debit cards. We offer fraud protection to all of our members debit cards. If SecureLOCK detects fraud on your debit card, they will freeze your debit card and call you to communicate the issue. If you miss their call, you can contact SecurLOCK (aka: Falcon) after hours at 855.961.1602.