Fraud can occur on your account when your card information has been lost or stolen. If you have unauthorized transactions on your account, please complete the following steps:
- File a police report in the city where the unauthorized transaction occurred. Keep this information accessible, as it is used to process unauthorized transactions.
- Contact the company or merchant that processed the transaction. Keep detailed invoices or receipts for the transaction and any notes regarding your conversation, including the date and time of contact, the name of the person you spoke with, and whether the transactions were processed on the phone, in-person or online.
- If after operating hours, please use the following phone number to report the transaction immediately.
- Debit Card Fraud: call 888.263.3370
You have 60 days to notify us of a fraudulent transaction on your statement and provide the necessary information regarding the transaction. After this time, we cannot guarantee that you will receive credit for the unauthorized transaction.